Return Policy

Last updated: March 1, 2026

At Threads of Knowledge, each item is made to order specifically for you. Because of this, our return policy differs from traditional retail stores. 

That said, we strive to provide our customers with high-quality products and excellent customer service. We genuinely want you to love what you receive, and we’ll do our best to make it right. 

Please review our return policy before placing your order, and feel free to reach out to us at support@threadsofknowledge.com if you have any questions. 

Made-to-Order Items

Since each item is created just for you, we’re not able to accept routine returns or exchanges for:

  • Ordering the wrong size

  • Change of mind

  • Preference for a different color

  • Slight color variations due to screen settings

We encourage you to double-check sizing charts before ordering. If you’re unsure, feel free to contact us at support@threadsofknowledge.com — we’re happy to help.

As a courtesy, we do offer a one-per-year return for any reason. See “Our One-Per-Year Courtesy Return” below for details. Account creation will be required for returns.

Damaged, Defective, or Incorrect Items

If your item has arrived:

  • Damaged

  • Misprinted

  • Defective

  • Incorrect (wrong item sent)

Please contact us within 15 days of receiving your order.

Because our production partner requires claims within this timeframe, we may be unable to process issues reported after 15 days from the delivery date.

How to Contact Us for Returns

Email support@threadsofknowledge.com with:

  1. Your order number

  2. First and last name under which the order was placed

  3. A brief description of the issue

  4. Your phone number 

After reviewing your request, we’ll send you a prepaid shipping label to return your item.  

After your return is received and processed, a refund will be issued to your original payment method.

Our One-Per-Year Courtesy Return

We understand that sometimes something just doesn’t work out.

As a courtesy, we allow one item per customer per calendar year to be returned for any reason—even if it’s simply not what you expected.

Here’s how it works:

  • Must be requested within 30 days of delivery

  • Item must be unworn, unwashed, and in original condition

  • Limited to one item (not one order) per customer per year

Once received and inspected, we’ll issue a refund to your original payment method .

This courtesy policy exists to give you peace of mind while still allowing us to operate sustainably as a small made-to-order business.

Size Issues

If you receive the size you ordered, we’re unable to offer a free exchange outside of the courtesy return described above. 

If you received a different size than ordered, please contact us within 15 days of receiving your order, and we’ll fix it right away.

Address Errors & Undeliverable Packages

Please double-check your shipping address at checkout.

If a package is returned by the carrier for any of the following reasons, reshipping costs will apply:

  • Incorrect or incomplete address

  • Failure to claim delivery

  • Refusal of delivery

If you notice an error after ordering, contact us immediately at support@threadsofknowledge.com. We cannot guarantee changes once production has begun.

Order Changes & Cancellations

Because items move into production quickly, we cannot guarantee that we can cancel or change an order after it is placed. If you need to cancel or change an order:

  • Please email us at support@threadsofknowledge.com as soon as possible after placing your order for cancellation or change requests

  • Include the following information in your change/cancellation request: 

    • Order number

    • First and last name under which your order was placed

    • Phone number

    • Email address

    • Preferred method of contact (phone or email)

  • We will contact you to let you know whether we are able to cancel/change your order

Once production has started, orders cannot be canceled.

Refund Timing

Approved refunds will be issued to your original payment method.

Please allow at least 5–10 business days for your financial institution to process the refund after it has been issued.

A Final Note

We’re a small business, and every item is created just for you. Policies like these allow us to avoid overproduction and waste while still standing behind our quality.

If you ever have a concern, please reach out. We truly want you to have a great experience with us.

Threads of Knowledge Teamsupport@threadsofknowledge.com